Botched purchase?
Unfitted size?
You have whole month to change your decision.
Information on the total delivery time is given for each product below the Add to Basket button after choosing a size.
We usually process and send your package in 24h. Then the time of shipment depends on chosen delivery method.
Delivery time = processing time + shipment time.

Return

Make return

The return can be made within 30 days from the moment of receiving the order.

Make return

Go to the "Make return" tab in My Account if you have placed your order as logged in user.

Return for registered customers

Return for guests

Basic information
  1. Secure the returned product and place it in a box together with filled and signed returns form.
    If you do not have a Returns Form, download it here.
  2. Click Make return and select the products you want to return, indicating the reason for the return.
  3. Send the parcel back with any shipping method at your expense.
  4. You will receive a refund within 3-5 business days from the moment we verify your parcel. In exceptional situations, this time may be extended to a maximum of 14 days.
Important
  1. If you use the carton in which you received the order - remove the old address label. The package should be carefully sealed and addressed to: eobuwie.pl S.A., Returns and Complaints Department, Nowy Kisielin - Innowacyjna 1, Logistics Park Panattoni, 66-002 Zielona Góra
  2. If you return more than one product, you can put them in one parcel.
  3. Please be aware that we do not accept cash on delivery parcels.
  4. Depending on which method of payment you have chosen, you will receive a refund in the same way. If you have paid for the order with traditional bank transfer, the refund will be made to the bank account indicated in the Returns Form. If you made the payment through PayPal or PayU, the money will be returned via these services.
See more...
Customer Service Office
Phone number
00 4868 422 84 04

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