Botched purchase?
Unfitted size?
You have whole month to change your decision.
Information on the total delivery time is given for each product below the Add to Basket button after choosing a size.
We usually process and send your package in 24h. Then the time of shipment depends on chosen delivery method.
Delivery time = processing time + shipment time.


How can I check whether a particular product is available?

Each product on our website has information about its status (whether it is available or not) and an approximate time of delivery.

Can I place my order via e-mail or telephone?

We accept orders both via telephone and e-mail.
Via telephone: 0048 68 422 84 04
Via e-mail:

What forms of payment are accepted?

We accept payments via credit card and PayPal. We also accept bank transfer payments.

How long does it take to receive a package?

Delivery time = processing time + shipping time
Order delivery date is provided for each product above the Add to Basket button.
Delivery time depends on a selected form of shipment: courier services – 1-3 working days; payment by transfer – the package will be sent when the money is transferred to our account. Notice: delivery time does not include Saturdays, Sundays and holidays. You will be informed about changes of your order status via e-mail.

In what way can I receive my package? What is the delivery cost?

We send products via courier services. Information on shipping costs can be found in 'Delivery costs'.

Can I request a specific delivery time?

Delivery time does not depend on If you request a specific delivery time, you can contact a local department of the courier company. When your package leaves the stockroom, we send an e-mail with the number of the consignment note to you.

Can I receive a VAT invoice for products that I bought on your website?

As far as each product that we sell is concerned, we always issue a VAT invoice. While placing your order and providing personal details, please mention that you require a VAT invoice.

Can I order a product in a different colour?

As far as some products are concerned, we are able to order another colour that is requested by the customer. In order to check this possibility, please contact our Customer Service via telephone or e-mail.

Can I order products which are unavailable in your offer?

Our offer includes some products which are temporarily unavailable in our online offer, however they might be available in our stationary shops.

Can I change my order or payment form?

To change the order that you have already placed or change the form of payment that you have already chosen, please contact our Customer Service. It is not possible to change orders which have already been sent to you.

Can I cancel the order that I have already placed?

In order to cancel the order that you have already placed, please contact our Customer Service 00 4868 422 84 04 or write an e-mail:

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